LATEST NEWS ON THE CHANGE IN ADMINISTRATOR
It has been over over two months since Discovery Health became our official Administrator and we're happy to report that things have been running smoothly with very little disruption. Here are a few important things to remember:
Important contact details
Client services - 0860 100 078 or enquiries@medipos.co.za
Pre-authorisation - preauth@medipos.co.za
Emergency services - 0860 999 991
Did you know that if you'd prefer to speak to our Client Service operators in your home language you may request a call back? We'll make sure an operator contacts you in your own language - just call us on 0860 100 078.
Website registration
The MEDiPOS website remains www.medipos.co.za however you will need to reregister on the site to log in to your profile.
How to use the Medical and Provider Search Tool
If you're looking for a doctor or specialist, you can now make use of our brand new Medical and
Claims and statements
Please note that the first claims payments under the new administrator took place at the end of April, and thereafter they take place twice a month. If you have not submitted any claims, you won't receive a claims statement - it will only be sent if you have claimed.
Authorisations
You will no longer need to request authorisation when visiting a specialist - the Administrator's systems will automatically ensure that the correct process has been followed before issuing any authorisations. Simply ensure that your specialist claim includes the referring doctor's details, and it will be processed according to your available benefits.
For visits to ophthalmologists, periodontists, maxillofacial surgeons, and maternity-related gynaecologist consultations, you do not need to include the referring doctor's details on the claim.
Onsite consultants
Keep an eye out for our onsite MEDiPOS consultants who will be visiting these locations in June on between 08:00 and 12:30:
3 June - Cape Mail + Witspos
5 June - Durmail
10 June- Tshwane
11 June - Head Office
17 June - Cape Mail + Witspos
19 June - Durmail
24 June - Tshwane
25 June - Germiston Mail Centre
26 June - Witspos
HAVE YOU CLAIMED YOUR FREE VITALITY?
As part of the change in administration, MEDiPOS members and their dependants have been offered a year's free access to the Vitality Active Wellness Programme! *
This is an exclusive, once-off offer and members who opt-in will have access to the free Vitality Active offer from 1 May 2025 until 30 April 2026 only. Late joiners will not receive an extension on this offer - the complimentary access will end on 1 May 2026. Thereafter, should you wish to remain on the programme, you will be debited directly from your own bank account for your monthly Vitality Active fee with effect from 1 May 2026.
Look out for additional communications from Discovery Vitality, who will share more about Vitality Active and what you can expect from the program
*Please note: Vitality is not part of MEDiPOS. The products offered by Discovery Vitality (Pty) Limited, under the Vitality programme, are not related to any MEDiPOS benefits.